Dr Kamo Tjelele
Medical Centre

Frequently Asked Questions

Your top questions answered.

How do I book an appointment?

Simply sign in to your patient dashboard, select your city, choose a practitioner, and pick a date & time.

How are practitioners verified?

Every practitioner must upload their HPCSA/council registration. Our team manually verifies each submission before allowing bookings.

Can I book telehealth consultations?

Yes. Practitioners who support telehealth will show a telehealth badge on their profile.

What payment options are available?

You can pay cash at the practice or use medical aid if supported. We will also be adding online payments soon.

Do I need an account before booking?

Yes. Creating an account helps us keep your appointments, contact details, and consultation history linked securely to you.

Can I reschedule or cancel an appointment?

Yes. Sign in to your dashboard to manage upcoming appointments. If your appointment is soon, please contact the practice directly for help.

What should I bring to an in-person appointment?

Please bring your ID, medical aid card if applicable, current medication list, and any recent test results or referral letters.

What do I need for a telehealth consultation?

You will need a stable internet connection, a device with a camera and microphone, and a quiet private space for the consultation.

Is my medical information private?

Yes. We handle patient information confidentially and use it only for care, administration, and legally required healthcare purposes.

Can I sign up as a practitioner?

Yes. Choose Practitioner on the sign-up page, complete your details, and submit your registration information for verification.

How long does practitioner verification take?

Verification is reviewed manually. The team will contact you if additional documents or clarification are needed.

Who should I contact for urgent medical help?

For emergencies, please contact emergency medical services or go to the nearest emergency department. This website is not an emergency service.