Policies

Privacy Policy

Last updated: 18 May 2026

1. Information We Collect

• Identity and contact details, including name, phone number, email address, ID number, and address where needed.
• Health and appointment information, including symptoms, medical history, appointment notes, prescriptions, referrals, and TeleHealth session details.
• Billing and payment information needed to process appointments, invoices, refunds, and cancellation fees.
• Technical information such as device, browser, login, and security information when you use the website.

2. Why We Use Your Information

• To create and manage your patient account.
• To book, confirm, reschedule, and manage consultations.
• To provide medical care, prescriptions, referrals, and follow-up support.
• To process payments, refunds, invoices, and cancellation fees.
• To keep records required for healthcare, accounting, legal, and regulatory purposes.
• To protect the platform, prevent misuse, and improve service reliability.

3. POPIA Principles

We process personal information in line with POPIA principles, including accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.

4. Health Information

Health information is sensitive. We only use it to provide healthcare services, manage your care, comply with legal duties, and communicate with you or authorised healthcare providers where necessary.

5. Sharing of Information

We may share information with practitioners, administrative staff, payment providers, technology service providers, pharmacies, laboratories, regulators, or other healthcare providers when required for your care, payment, legal compliance, or safety.

6. Security

We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, unlawful processing, alteration, or disclosure.

7. Your Rights

• You may request access to your personal information.
• You may ask us to correct or update inaccurate information.
• You may object to certain processing where the law allows.
• You may request deletion where retention is no longer legally or medically required.
• You may lodge a complaint with the Information Regulator of South Africa.

8. Contact

For privacy requests, contact: info@drkamotjelelemed.com.

Official privacy regulator: Information Regulator South Africa.

Terms of Service

Last updated: 18 May 2026

1. Use of the Platform

The website allows patients to create accounts, book appointments, manage TeleHealth consultations, receive communications, and access healthcare-related services from Dr Kamo Tjelele Medical Centre.

2. Medical Disclaimer

The platform does not replace emergency medical care. If you have chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, loss of consciousness, or another emergency, contact emergency services or go to the nearest emergency unit immediately.

3. Patient Responsibilities

• Provide accurate personal, medical, and contact information.
• Attend appointments on time or reschedule/cancel according to the cancellation policy.
• Use TeleHealth from a private, safe location with a reliable internet connection.
• Do not share your login details with another person.

4. TeleHealth Consultations

TeleHealth is only suitable for certain concerns. The practitioner may recommend an in-person consultation, referral, urgent care, or further tests if clinically necessary.

5. Fees and Payment

Consultation fees are shown during booking or communicated before confirmation. Appointments may require payment before confirmation. Fees may differ between in-person and TeleHealth consultations.

6. Prescriptions and Clinical Decisions

Prescriptions, referrals, medical certificates, and treatment plans are issued at the practitioner's clinical discretion and only where appropriate.

7. Website Availability

We aim to keep the website and TeleHealth services available, but access may be interrupted by maintenance, connectivity problems, third-party services, or technical failures.

8. Changes to Terms

We may update these terms from time to time. Continued use of the website after updates means you accept the updated terms.

Cancellation Policy

Last updated: 27 May 2026

1. Cancelling an Appointment

Patients may cancel appointments through the platform or by contacting the practice. A cancellation may attract a 50% cancellation fee.

2. Rescheduling

Rescheduling is free. Patients are encouraged to reschedule instead of cancelling where possible, subject to practitioner availability.

3. Refunds

If you paid in advance and cancel, the refundable amount will be the paid amount less the applicable 50% cancellation fee and any payment processing limits that may apply.

4. No-Shows and Late Arrival

If you do not attend your appointment or join your TeleHealth session late, the appointment may be treated as missed. The practice may require a new booking and payment for a new consultation.

5. Practice-Initiated Changes

If the practice needs to move an appointment, you may choose a new available time at no rescheduling cost.